Reference

How We Handle Your Account Data

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. This policy walks through what we store, why we store it, and how you can request changes or deletion.

Account credentials encryptedPayment records tied to your walletDevice tokens for login flowContact preferences you controlRetention aligned with local requirements
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DB VIP How We Handle Your Account Data
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what we hold, correct a mistake in your account details, or request deletion after you close your account, our support desk handles privacy queries through the same channels we use for payment and game questions. Email requests get a ticket reference within one business day; live chat connects you to an agent who can file the request immediately.

Live Chat Open the chat widget in the bottom corner of any page while logged in. Tell the agent you have a privacy or data request and they will create a ticket, confirm your identity with your registered mobile number, and walk you through next steps.
Email Support Send your request to the support address listed in the account dashboard footer. Include your username and registered mobile number so we can verify ownership. We reply with a ticket reference and an estimated completion date based on local processing rules.
Account Settings Log in and visit the privacy section under account settings to download a summary of your stored data, update contact preferences, or toggle marketing messages. Changes save immediately and apply to future communications.
DATA PRACTICES

How We Protect and Use Your Information

Our account system encrypts passwords with one-way hashing so even our own staff cannot read them. Payment data moves between your bKash, Nagad or Rocket app and our processor over secure channels, and we store only the transaction reference and amount, not your wallet PIN or full account details. Cookies help us remember your login state and language choice; third-party cookies from game studios load when you open a slot or live table so the provider can track your session. You can inspect and delete cookies through your browser settings.

Encryption Standards Account credentials pass through SSL when you log in, and we hash your password before storing it. Payment API calls to bKash, Nagad and Rocket processors use tokenised references so your wallet PIN never reaches our servers.
Cookie Usage Session cookies keep you logged in across page loads. Preference cookies remember your language and layout choices. Game-provider cookies track your betting session when you open Baccarat Insider or Dragon Tiger Bangladesh so the studio can credit wins correctly.
Data Retention We keep transaction logs and game-round records for the period required by our processing jurisdiction and payment-reconciliation rules. After you close your account, we archive identifiers for fraud-prevention purposes, then delete personal details once retention obligations expire.
Your Rights You can request a data export, ask us to correct errors in your profile, or request full account deletion. Contact our support desk with your username and registered mobile number; we verify ownership and process the request within the timeframe local rules require.

Common Privacy Questions

We collect your mobile number, chosen username, password hash, and the IP address from which you register. When you deposit or withdraw through bKash, Nagad or Rocket, we log the transaction reference, amount and timestamp to reconcile your account balance.

We pass transaction references to bKash, Nagad and Rocket processors to complete your deposits and withdrawals, and we share game-round data with studio backends so providers can settle bets. We do not sell your data to marketing firms or third-party advertisers.

Transaction logs and game records stay archived for the retention period required by our processing jurisdiction and payment-reconciliation rules. Once that period expires, we delete identifiers and personal details, keeping only anonymised fraud-detection markers where local law permits.

Yes. Contact our support desk through live chat or email with your username and registered mobile number. We verify ownership, then send you a summary of stored account details, transaction history and session logs within the timeframe local rules require.

Log in and visit the privacy section under account settings. Toggle off marketing messages and promotional notifications. Changes save immediately. You will still receive transactional messages about deposits, withdrawals and account security, but no bonus announcements or game recommendations.

Session cookies keep you logged in. Preference cookies remember your language choice. Game-provider cookies track your betting session when you open live tables or slots. You can delete cookies through your browser settings, though doing so will log you out and reset preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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